November 17, 2006, Newsletter Issue #51: Irate Customers
Tip of the Week
On the floor waiting on tables, I usually cannot pass the problem on to somebody else. Here I have to deal with complicated, unhappy, know-it-all and outright stupid requests face to face on a daily basis. To vent my own temperamental ups and downs as things go wrong, I use the word GREAT to express my emotions. Stumbling onto a problem I say "Great!" and I mean "great" like in great pain in the butt! Facing a difficult customer I might answer with "Thatīs great!" and I mean thatīs great bullshit.
Getting the chef mad at me about some food returned from a guest I say "Thatīs great food. However the guest cannot eat it due to some great problem which he has. Can you please make me something else?" Hearing the chef cussing, I answer with "Great!" Looking into the check-folder and finding the customer forgot to tip me, I say "Great!"
I find the word "great" therefor absolutely safe to use. It is not offensive in any situation and allows me to let my own frustration out, without asking for any aggressive reactions.
Saying "great" will not be a sufficient reason to become part of a potential harassment suit. Words like "f_ck, c_nt, sl_t & d_ck" have been much too often in court before, never has "great" seen a judge as far as I know.
helmut schonwalder 12-14-2002
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