February 17, 2006, Newsletter Issue #16: Feedback

Tip of the Week

Some places do a monthly, others do a yearly and some restaurants do no written review of their employees.

As a waiter I get instant feedback, the smile of a child, the praise of a guest, the extra 10% of tip before the handshake and return customers asking for me thatīs how I know if I do my job right. If such is missing, Iīm not doing my job right and I better take inventory of my skills and attitudes.

To review my ability to please and serve I do not have to wait for the pencil pushing company managment to find kind words to tell me when to shape up.

helmut schonwalder 12-15-2002

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