July 27, 2007, Newsletter Issue #86: Teams
Tip of the Week
The waiter´s actual job title and description - the word waiter wherever used always includes waitresses too - differ from restaurant to restaurant. May it be front-waiter, back-waiter and captain or in other places cocktail person, food server and sommelier, each of these aforementioned crews are typical three-men-teams.
In a three-men-team each waiter specializes in one area only, but helps his colleagues if he is not busy. At some restaurants each station is covered by a two-men-team: One waiter stays always on the floor, while a second waiter much like a "go and getter" delivers all the food and drink orders. It is actually the same system wherever we have a waiter and a busser teamed up. Again other restaurants have the waiter do everything and I mean everything.
helmut schonwalder 12-14-2002
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